Returns & Refunds

aka sending back your ebonising gubbins

Returns

If you wish to return an item, you must notify us within 14 days of delivery by emailing hello@staffordshireblack.co.uk

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first re-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@staffordshireblack.co.uk

Exchanges (if appicable)

If you would like to exchange your item, rather than request a refund, send us an email at hello@staffordshireblack.co.uk and we'll see what we can do.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.